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Cookie Policy and Privacy Pledge

Last Update: 4 July 2018

Cookie Policy

The protection of your data is important to us and that, of course, applies also to the handling of your data during your visit to our website. We handle your personal data according to the following principles, in particular with regard to the question of which data we collect and analyse when you visit our website, and how such data is used:


Our website uses cookies. Cookies are small text files placed on your computer that are frequently used on the internet.

We use cookies in order to:

  • collect anonymous information which we use so that we can track the behaviour of users better when they visit our website;
  • produce statistical reports on website activity, e.g. the number of visitors and which pages they access;
  • store information temporarily that you can enter in tools, such as computers or information on our website;
  • and in some cases, to remember information about you when you visit our website. This may be necessary for us to provide some of our services.

We do not use cookies to track your internet usage after your visit to our sites, and we also do not store any personal information that can be read and used by others.

Types of cookies used

We use two types of cookies:

  • Session cookies - these are temporary and are deleted as soon as you close your browser.
  • Permanent cookies - these are stored on your computer until they expire after a period of 6 months or if you remove them beforehand.

Permanent cookies store your personal preferences (so-called status information), such as your language preference on multilingual sites to make it easier for you on your return visit. They also remember questions that we have asked you beforehand, such as a request to complete an online questionnaire. A permanent cookie prevents you from being asked repeatedly to complete the questionnaire at every visit.

Session cookies store your status information for the duration of your visit in the form of a session identification number (SID). Session cookies are deleted again as soon as you close your internet browser. The SID is required for differentiating a user’s browser usage and to store information that may be accessed during the session.

Accepting or rejecting cookies

You can configure your internet browser in such a way that you are warned every time a new cookie is about to be stored on your computer so that you can decide whether you want to accept or reject it. Please read more detailed instructions in the Help area of your internet browser.

Please note that some areas of our website may not function correctly if you reject cookies.

Accepting cookies
This helps us to adapt the website better to your usage. To accept cookies, please click on “Accept cookies”.

Not accepting cookies
This will restrict the options for your use of the website. To reject cookies, please click on “Do not accept cookies”.

Third-party cookies

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies that are stored on your computer and make it possible to analyse your use of the website. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there. If IP anonymisation is activated on this website, however, your IP address is abbreviated beforehand by Google within member states of the European Union or other states which are party to the agreement on the European Economic Area. The complete IP address is only transferred to a Google server in the USA and abbreviated there in exceptional cases. Google will use this information on behalf of the operator of this website to analyse your use of the website in order to compile reports about website activities and to provide other services connected with the use of the website and internet usage to the website operator. The IP address transmitted by your browser in the context of Google Analytics is not combined with other data from Google. You can prevent the storage of cookies by adjusting the settings in your browser software accordingly; however, we would point out that if you do so you may not be able to use all the functions of this website completely. You can also prevent the acquisition by Google of the data generated by the cookie relating to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: In view of the discussion about the use of analytical tools with complete IP addresses, we would point out that this website uses Google Analytics with the extension “_anonymizeIp()” and therefore IP addresses are only processed further in abbreviated form to rule out any direct reference to you personally.

We also work with third parties to evaluate the effectiveness of our advertising and promotional measures on third-party websites. This cookie in turn would not contain any personal information that could be read and used by others.

Further information about cookies

The Interactive Advertising Bureau is an industry organisation that has produced a series of websites which explain how cookies work and to manage them.


Transmission of personal data to third parties

All the information that you provide to us may be stored on computers outside the European Union (e.g. in the USA) where data protection laws do not apply offering the same protection as laws of the members states of the European Economic Area. However, your information is handled in accordance with this Privacy Policy and the current laws in force for member states of the European Economic Area.

We are obliged to safeguard your data protection during your visits to our website and acknowledge our responsibility to store your information securely and confidentially.

Processing of personal data

Elavon will only collect, process or use your personal data with your express consent; this consent may also be given electronically. You may withdraw your consent at any time also effective for the future. When you send us personal data (such as your name, address or email address) for the purpose of applying for a job offer with Elavon, or to obtain information about products offered by Elavon, you thereby consent to the use of this data by Elavon for the purpose stated. Your personal data is stored until the purpose for which it was supplied has been achieved. If you no longer consent to the storage of your data before this point in time or if this data is no longer correct, it is deleted or corrected, according to your instructions.

This data is in principle stored by Elavon.

Please contact us if you have any questions on the processing of your personal data on this website.

Automatically collected information and its anonymity

You can generally access the Elavon website without supplying personal information. Your visit to the Elavon website is logged; this only comprises the collection of the following data:

  • the page from which our website was accessed;
  • the pages accessed;
  • date and time of the access;
  • the volume of data transferred;
  • a note whether the access was successful;
  • the operating system used;
  • the internet browser used;

i.e. stored information is only used to find out which pages are of particular interest to you in order to improve our offer for you.


You have the right to request a copy of the information about you that is stored by us. We are legally entitled to charge a small fee for this. You also have the right to access your data, have errors in the details about you corrected, to object to the use of your data and to block your data for specific purposes by contacting us in writing with your request at: Elavon, Lyoner Str. 36, 60528 Frankfurt or

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